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Drains & Sewers

Privacy Policy

For DrainsandSewers.co.uk

1. Introduction

Welcome to DrainsandSewers.co.uk. We are committed to protecting and respecting your privacy.

This policy (“Privacy Policy”) explains how we collect, use, store, and protect your personal data when you visit our website (www.drainsandsewers.co.uk) and interact with us.

We are fully compliant with UK data protection law, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

For the purpose of UK data protection law, the Data Controller (the entity that determines how and why your data is processed) is:

  • Company: DrainHub Oxford Ltd
  • Operator: Tony Fowles
  • Contact Email: tony@drainsandsewers.co.uk

2. What Data We Collect

We collect and process the following data about you:

  • Information you give us (Correspondence Data): If you contact us via our email address (tony@drainsandsewers.co.uk), we will keep a record of that correspondence. This includes your email address, your name, and any information you provide within your message.
  • Information we collect automatically (Technical & Usage Data): When you visit our website, we automatically collect certain technical information. We do this to ensure the site is working correctly and to understand how our visitors use it. This includes:
  • Log Files: Your Internet Protocol (IP) address, browser type and version, time zone setting, and operating system.
  • Usage Data: Information about how you use our website, such as which pages you visit, how long you spend on them, and what you click on. This data is collected using cookies.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

  • To respond to you: We use your Correspondence Data to reply to your questions and provide the information or advice you have requested.
  • Legal Basis: Legitimate Interest (to respond to your enquiries).
  • To improve our website: We use your Technical & Usage Data (collected via cookies) to analyse how our site is performing and make it more useful and accessible. This data is anonymised and aggregated, meaning we look at trends rather than individuals.
  • Legal Basis: Consent (which you give via the cookie banner).

4. Cookies (and Google Analytics)

A cookie is a small file placed on your computer’s hard drive. It helps us analyse web traffic.

We use Google Analytics to collect Technical & Usage Data. Google Analytics gathers information about website use by means of cookies. The information gathered is used to create reports about the use of our website. This data is aggregated and anonymous.

You can choose to accept or decline cookies. When you first visit our site, you will be asked for your consent via a cookie banner. You can also modify your browser settings to decline cookies if you prefer.

5. How We Store Your Data

We take your data security seriously. We have implemented appropriate technical measures to prevent your data from being accidentally lost, used, or accessed in an unauthorised way.

We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For correspondence, this is typically as long as our email exchange continues and for a reasonable period after.

6. Affiliate Links & Third-Party Directory

This is very important for transparency.

  • Affiliate Links: Some of the links on our website (particularly in our guides and product reviews) may be “affiliate links.” This means that if you click on the link and purchase an item, we may receive a small commission at no extra cost to you.
  • Third-Party Directory: Our directory contains links to external, third-party companies and suppliers.

What this means for your privacy:

When you click on one of these links, you will be leaving DrainsandSewers.co.uk. The third-party website you are visiting will have its own privacy policy. We do not control these external websites and are not responsible for their data practices.

We do not pass any of your personal data (like your email address) to these third-party companies. The interaction is solely between you and the third-party site you choose to visit.

We encourage you to read the privacy policy of every website you visit.

7. Your Legal Rights

Under UK data protection law, you have rights over your personal data:

  • Right of Access: You can ask for a copy of the data we hold about you.
  • Right of Rectification: You can ask us to correct any inaccurate information.
  • Right to Erasure: You can ask us to delete your data (this is not absolute and only applies in certain circumstances).
  • Right to Object: You can object to us processing your data for our legitimate interests.
  • Right to Restrict Processing: You can ask us to “pause” processing your data.
  • Right to Data Portability: You can ask for your data in a machine-readable format.

To exercise any of these rights, please contact us at tony@drainsandsewers.co.uk.

You also have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns first.

8. Business & Operator Address

As stated by our operator, Tony Fowles, our business address is not published on this website for security reasons but is available on legitimate request. Please email us at our contact address above for any formal enquiries.

9. Changes to This Policy

We may update this policy from time to time by posting a new version on this page. We encourage you to check this page occasionally to ensure you are happy with any changes.

This policy was last updated on: 07/11/2025

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